Our client in Niles, IL is looking for a skilled Desktop Support professional to join their team for a 3-month contract opportunity. The ideal candidate would have prior experience with PC refreshes, imaging devices & 2+ years of prior IT support. This role requires excellent technical skills, hands-on problem-solving abilities, and outstanding communication skills.
Job Responsibilities:
- Perform computer imaging and setups as required in the PC refresh project.
- Troubleshoot and resolve hardware and software problems.
- Monitor progress and report on project status on a regular basis.
- Follow detailed instructions provided to ensure high quality and consistency in work output.
- Coordinate effectively with the project team and other stakeholders to ensure smooth operation.
- Identify, analyze, and repair product failures, order and replace parts as needed.
- Other tasks related to desktop support as they arise.
Qualifications:
- Proven experience as a Desktop Support Technician or similar role.
- Proficiency in computer imaging and setting up hardware.
- Ability to track and report project progress.
- Excellent communication skills, including the ability to provide regular updates to the team and ask questions when necessary.
- Strong interpersonal skills and the ability to work well in a team environment.
- Exceptional problem-solving skills with a high degree of self-direction and initiative.
- Ability to comprehend and follow instructions accurately.
